Cookie Policy

This Cookie Policy explains how MyPetCerts, Inc. ("Company," "we," "us," and "our") uses cookies and similar technologies when you visit https://mypetcerts.com. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or information that becomes personal information if we combine it with other information. All personal data stored in first-party cookies is AES-encrypted before being written to your device.

What Are Cookies?

Cookies are small data files placed on your computer or mobile device when you visit a website. Cookies set by the website owner are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies" and enable features provided by external services such as analytics, chat support, and advertising.

Cookie Categories

We organize the cookies we use into four categories:

Strictly Necessary

Essential for the website to function. Set in response to actions you take such as logging in, adding items to your cart, or completing a payment. Cannot be disabled.

Functional

Enable enhanced features such as pre-filled forms, live chat, and saved preferences. The site works without them but the experience is reduced.

Analytics

Allow us to count visits and measure site performance. All data is aggregated and anonymous.

Marketing

Used to track advertising effectiveness via Google Ads and Facebook. Help us measure which campaigns bring customers to our site.

Strictly Necessary Cookies

Always active. Cannot be disabled.

Cookie	Provider	Purpose	Expiry
`JSESSIONID`	MyPetCerts	Maintains your browsing session so pages load correctly as you navigate.	Session
`grails_remember_me`	MyPetCerts	Keeps you signed in between visits when you select "Remember Me."	14 days
`mpcCartSessionId`	MyPetCerts	Preserves your shopping cart contents and associates it with your session.	1 year
`renewalIds`	MyPetCerts	Remembers which letter renewals you have added to your cart.	1 year
`mpc-coupon-code`	MyPetCerts	Stores an applied promo or coupon code so it persists through checkout.	1 day
`mpc-coupon-override`	MyPetCerts	Companion flag to `mpc-coupon-code` that controls promotion application.	1 day
`mpcStripePaymentIntentId`	MyPetCerts	Stores the active Stripe payment intent ID to safely resume or recover a checkout session.	4 hours
`mpcStripeInvoiceId`	MyPetCerts	Associates a Stripe invoice with your order during payment processing.	1 year
`mpc_cookie_consent`	MyPetCerts	Stores your cookie consent preferences so we do not ask again on every visit.	1 year

Functional Cookies

Set only if you grant Functional consent (or when required for a personalised feature you actively use).

Cookie	Provider	Purpose	Expiry
`mpc-user-first-name` `mpc-user-last-name` `mpc-user-full-name` `mpc-user-email` `mpc-user-phone`	MyPetCerts	AES-encrypted cookies that pre-fill checkout and contact forms with your saved details, reducing repetitive data entry. Set after account login.	1 year
`mpc-lead-email`	MyPetCerts	AES-encrypted email address stored before account creation so your progress is not lost if you navigate away during registration.	30 days
`redirectPath`	MyPetCerts	Stores the page you were trying to reach before signing in via Google so you are returned there after authentication.	Session
`tawkUUID`	Tawk.to	Identifies your live chat session so support conversations persist across page navigations.	Session
`TawkConnectionTime`	Tawk.to	Records when the chat connection was established for session management.	Session
`__tawkuuid`	Tawk.to	Assigns a persistent visitor ID so returning chat users are recognised.	6 months

Analytics Cookies

Set only if you grant Analytics consent.

Cookie	Provider	Purpose	Expiry
`_ga`	Google Analytics	Distinguishes unique visitors by assigning a randomly generated number.	2 years
`_ga_*`	Google Analytics	Maintains session state for Google Analytics 4.	2 years
`_gid`	Google Analytics	Distinguishes users across a 24-hour period for short-term analytics.	24 hours

Marketing Cookies

Set only if you grant Marketing consent.

Cookie	Provider	Purpose	Expiry
`_gcl_au`	Google Ads	Links ad clicks to conversions on our website for campaign measurement.	90 days
`_fbp`	Facebook	Browser identifier used by Facebook to track visits across websites for ad delivery and measurement.	90 days
`_fbc`	Facebook	Records the Facebook click identifier when a visitor arrives via a Facebook ad.	90 days

Managing Your Cookie Preferences

When you first visit our Website, a consent banner will appear giving you the option to Accept All, Reject All, or Customize by category. You can update your choices at any time via the "Consent Preferences" link in the footer.

You can also manage cookies directly through your browser. Note that disabling strictly necessary cookies may prevent parts of the site from working correctly.

Do Not Track Signals

Some browsers transmit a "Do Not Track" (DNT) signal. Because there is no accepted standard for interpreting these signals, our Website does not currently respond to them. We instead provide the consent controls above for you to manage your preferences directly.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time. The "Last updated" date at the top of this page will reflect any material changes. If we significantly change how we use cookies we will re-display the consent banner so you can review and update your preferences.

Contact Us

Questions about our use of cookies?
MyPetCerts, Inc.
Email: [email protected]
Website: https://mypetcerts.com/contact